Harmony Quartz

Introduction

Harmony Quartz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Age and date of birth
• Financial information (superannuation details, income, assets)
• Employment information
• Information about your retirement goals and concerns
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Operating system

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Develop and deliver personalized retirement planning advice
• Communicate with you about your account and our services
• Respond to your inquiries and requests
• Comply with legal obligations and regulatory requirements
• Detect, prevent, and address technical issues or fraud
• Analyze website usage and improve user experience

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your consent: When you explicitly authorize us to share your information
• Service providers: With trusted third parties who assist us in operating our business (e.g., cloud storage providers, email services), under strict confidentiality agreements
• Legal requirements: When required by law, court order, or government regulation
• Professional advisors: With your solicitor, accountant, or other advisors when necessary for integrated planning (with your consent)
• Business transfers: In connection with any merger, sale of company assets, or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with encryption at rest
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Financial services regulations typically require us to maintain client records for seven years after our professional relationship ends.

Your Rights

Under Australian privacy law (Privacy Act 1988), you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Restriction: Request that we limit how we use your information
• Objection: Object to our processing of your information
• Portability: Request transfer of your information to another service provider

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Harmony Quartz
Email: [email protected]
Address: Level 12, 180 Lonsdale Street, Melbourne VIC 3000, Australia

Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.